Frequently Asked Questions | Girl Shapewear
Welcome to the Girl Shapewear FAQ page. We have compiled answers to the most common questions about our products, orders, returns, and more. If you cannot find the information you are looking for, please visit the contact page on girlshapewear.com to reach our support team.
Orders & Account
How do I place an order on girlshapewear.com?
Placing an order is simple. Browse our collection, select your desired items, choose your size and colour, and click “Add to Cart.” When you are ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation email shortly after.
Can I change or cancel my order after it has been placed?
Once an order is placed, it immediately enters our processing system. Therefore, we cannot guarantee that changes or cancellations can be made. Please contact us as soon as possible through girlshapewear.com, and our team will check if your order can be modified. If your order has already been dispatched, we will not be able to cancel or change it.
Do I need to create an account to make a purchase?
Creating an account is not required, but it is recommended. With an account, you can save your shipping details, track your orders, view your purchase history, and manage your preferences more easily.
Products & Sizing
How do I find the right size?
We provide a detailed size chart on each product page. Please take your measurements (bust, waist, hips) and compare them to the size chart before selecting your size. If you are between sizes, we generally recommend sizing up for comfort.
What if an item is out of stock?
If an item is out of stock, you may see a “notify me when available” option. Enter your email address, and Girl Shapewear will send you a notification once the item is back in stock.
Are all products on girlshapewear.com in stock?
We strive to keep our inventory accurate. However, in rare cases, an item may go out of stock after you place your order. If this happens, we will notify you promptly and offer a replacement or a full refund.
Returns & Exchanges
What is your returns policy?
Girl Shapewear accepts returns on most items within a specified period from the date you receive your order. Items must be returned in original condition: unworn, unwashed, undamaged, with all original tags attached. Please review our full Returns Policy on girlshapewear.com for complete details.
Which items are non-refundable?
Certain items cannot be returned for hygiene or safety reasons. These include earrings, swimwear if the hygiene sticker has been removed, and items marked as FINAL SALE. Latex garments are non-refundable but may be eligible for exchange. Any item returned with damage, stains, or signs of wear will not be refunded.
How do I start a return?
To initiate a return, please visit our returns portal accessible through girlshapewear.com. Follow the instructions provided. For international returns, please contact our support team first for guidance.
What happens if I receive a damaged or incorrect item?
We are very sorry if this occurs. Please contact us immediately through the contact form on girlshapewear.com with your order number and a photo of the damaged or incorrect item. Our team will resolve the issue as quickly as possible.
Payment & Security
What payment methods do you accept?
Girl Shapewear accepts major credit cards, debit cards, and other secure payment options as displayed at checkout. All payment information is encrypted using secure socket layer (SSL) technology.
Is it safe to use my credit card on girlshapewear.com?
Yes. We take data security seriously. Our website uses industry-standard encryption to protect your payment information. Girl Shapewear does not store your full payment details on our servers.
Tracking & Delivery
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track your package by clicking the tracking link in the email or by visiting the tracking page on girlshapewear.com.
What should I do if my package is marked as delivered but I have not received it?
First, check with your neighbours or anyone else at your address who may have accepted the package. Also, look around your property for a hidden delivery. If you still cannot locate the package, please contact the carrier directly using your tracking number. Girl Shapewear cannot be held responsible for packages that are marked as delivered but are missing, unless a signature was required and obtained.
Do you ship internationally?
Yes, Girl Shapewear ships to many international destinations. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.
Care Instructions
How do I care for my Girl Shapewear garments?
To extend the life of your shapewear, we recommend hand washing in cold water with mild detergent. Do not use bleach, fabric softeners, or wring out the garment. Lay flat to dry away from direct heat or sunlight. Do not iron or dry clean unless stated on the product label.
Still Have Questions?
If your question is not answered here, please visit the contact page on girlshapewear.com. Our customer support team is ready to assist you. Thank you for choosing Girl Shapewear.